How we use the information you provide to us
The information we receive from you is used to provide goods and/or services that you request, to communicate with you, and to personalise the information that is sent to you. We store all the information that you provide, including information supplied via forms you complete on our website, and information that we may collect from your browsing. This information may include a user's IP address and domain information, as well as "cookie" information.
This information is only used to provide aggregate statistical information to help us keep the site functional and responsive, and to determine overall visitor usage patterns. The information is not utilised to try and identify individuals or to track an individual's navigation through the site.
Non-registered visitors to the site are sent anonymous cookies to keep track of their browsing patterns. Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function. If you want to know how to do this, please look at the help menu on your browser.
Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for administration of the service provided and to maintain management information for business analysis.
We ask for your business, mobile telephone number and email address to enable us to contact you in relation to an enquiry you have made, to contact you about products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a product or service, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.
Occasionally, we may also use the information we collect to notify you by post, telephone, email and sms about new or existing products, services and special offers for Aquila Design that we think you'll find valuable. Generally, by providing the requested information you consent to Aquila Design using that data for administrative purposes and for informing you of other products and services by letter, SMS, telephone and/or email. Each time you receive marketing information or a message, you have the option to decline to receive further marketing information from us.
As required by The Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of the information you have given to us. If we provide information to a third party (e.g. an external data processing agency such as a mailing house), we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:
- Maintain the security and confidentiality of the information and restrict access to those of its own employees.
- Use the data for the agreed purpose only and prevent it being used for any other purpose by any other party.
- Refrain from communicating with you other than concerning the product and/or service in question.
- Return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or part of the information, unless copies are needed to be kept to comply with regulation.
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
Before you provide any data to us, we will endeavour to make it clear why we need it. By providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by Aquila Design to provide and send you information about our products and/or services.
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